Questions, answered.
Common questions about buying and selling bitcoin through paybtc.
paybtc is Australia’s self-custody bitcoin exchange. You send dollars from your bank, and the bitcoin lands in a wallet you control.
Australian owned and run. AUSTRAC registered. Buying and selling bitcoin since 2019.
The amount you see is the amount you receive. paybtc earns the spread between its buy and sell price.
The moment your payment arrives. Instant transfers clear around the clock, and a regular bank transfer can take up to one business day.
Straight to a wallet you control. You hold the keys, so it is yours to keep. b, the wallet we built, is in TestFlight: join at getb.app.
Your email, an Australian bank account and your wallet’s bitcoin address. Australian law requires identity verification, and most people are verified within minutes.
You get a confirmation email as soon as your payment arrives. For anything else, write to us. We reply within two business days, Monday to Friday.
Yes. Enter its address on your order and confirm the wallet is yours. It arrives the moment your payment does.
paybtc is Australia’s self-custody bitcoin exchange. You send bitcoin from your own wallet, and the dollars land in your bank account.
Australian owned and run. AUSTRAC registered. Buying and selling bitcoin since 2019.
The amount you see is the amount you receive. paybtc earns the spread between its buy and sell price.
The dollars land after one confirmation on the blockchain, around ten minutes, day and night. If your bank uses regular transfers, the money usually arrives the next business day.
Your bitcoin stays in your wallet until you send it. Each order has its own one-time address, and you hold the keys right up to the moment of sale.
Your email, an Australian bank account with a BSB and account number, and the bitcoin you are selling. Australian law requires identity verification, and most people are verified within minutes.
Write to us. We reply within two business days, Monday to Friday.
Up to $500,000 per day, with higher limits on request.
A bitcoin address is the destination where your bitcoin arrives. It’s a string of letters and numbers, generated by your bitcoin wallet, that typically starts with bc1, 1, or 3.
New to all of this? How to start investing in bitcoin in Australia: A beginner’s guide.
You can buy bitcoin instantly on the buy bitcoin page. After your first order you’ll automatically have an account with us.
How to buy
Enter your email, bitcoin address, and the amount you’d like to buy. Click “Buy”.
Then, enter your email login code. Still waiting on it? Check your spam folder.
On the payment page, copy the BSB and account number into your banking app or portal, then send the exact amount of AUD quoted.
Read our full guide: How to buy bitcoin with a bank transfer in Australia.
Still waiting? Three quick things to check:
1. Was the payment sent to the exact BSB and account shown on the order?
New buy orders use the account details shown on that order. If the payment went to an older order’s details, a saved payee, or any other account, get in touch with support.
2. Did you create a new buy order before sending funds?
If you forgot, get in touch with support and we’ll sort it out.
3. Is your bank holding the payment?
An instant transfer should arrive at once. If yours is delayed, your bank may be holding it. Contact your bank to investigate, or try sending from a different bank.
You can sell bitcoin instantly on the sell bitcoin page. After your first order you’ll automatically have an account with us.
How to sell
Enter your email, the receiving bank’s BSB and account number, and the amount you’d like to sell. Click “Sell”.
Then, enter your email login code. Still waiting on it? Check your spam folder.
On the payment page, copy or scan the bitcoin address into your wallet, then send the exact amount of BTC quoted.
Read our full guide: How to cash out and withdraw bitcoin to a bank account in Australia.
You can find links to all our policies in the footer of this website, or here:
New to bitcoin? Browse our how-to bitcoin guides in case your question is already answered there.