FAQ

You can buy Bitcoin instantly on the Buy Bitcoin page. After your first order you’ll automatically have an account with us.

How to Buy:

To Buy Bitcoin, simply enter your Email, Bitcoin Address and the amount you’d like to buy. Click “Pay” then enter your email login code, if it doesn’t arrive, check your spam folder.

On the payment page, copy the PayID email e.g. (420691@paybtc.com.au), or BSB/ACC numbers into your banking app or portal, then send the exact amount of AUD quoted. Your PayID email and BSB/ACC numbers will stay the same for all payments.

Once paid, the Bitcoin will be released to your address instantly 24/7. Buy Bitcoin

You can sell Bitcoin instantly on the Sell Bitcoin page. After your first order you’ll automatically have an account with us.

How to Sell:

To make a payment to a Bank, enter your email, BSB, account number and optional name/desc. Then the amount you wish to send. Click Pay.

Once you’ve entered your login code, copy or Scan the Bitcoin Address and check the Bitcoin (BTC) amount you are sending is exactly what the quote says to avoid your payment being delayed.

Once Sent, your payment will clear instantly after 1 confirmation 24/7. Sell Bitcoin

If you don't know the answer, get all the training you need and book a session with our expert self custody advisor, he will guide you on how to safely hold your own Bitcoin.

When sending via PayID or instant transfer, buy payments are instant and clear 24/7. This is the recommended option.

When sending via regular bank transfer, this option will take up to 1 business day to clear.

The moment the funds are detected by us, the Bitcoin is sent immediately to the exact address you provided.

It’s that quick and easy. Buy Bitcoin

Instant Bank Payments:

Funds are cleared and available instantly after 1 block (about 10 minutes), 24 hours per day 7 days per week.

Regular Bank Payments:

If your bank doesn't support NPP typically the money will be in your account next-day.

BPAY Bill Payments:

Payment is sent after 1 block confirmation (~10 minutes), the biller typically then receives funds within 2 business days.

Bank payments have a maximum of $250,000 each, with clearing in just 1 block (10 minutes). You can pay up to $250,000 per day. If you would like to apply for higher limits please contact us.

BPAY payments have a maximum of $1,000 each with up to $250,000 in total per day. Remember you can split a bill across numerous transactions if the bill is over $1,000.

There are no fees, the amount you see during a payment is the exact amount you’ll receive. We maintain the platform from currency spread and are Australian owned and run. We’re also committed to providing Australians a long-term dependable way to buy and sell Bitcoin instantly, we’re here for the long run.

Manual Verify:

Manual verification is the most private way to do KYC, allowing you to directly communicate with us and send us your identification securely. We verify new accounts 9am - 5pm 7 days a week AEST. We keep this information AES-256 encrypted and do not share it with third parties, ever.

At any time you can find links to all our documents in the footer of this website. Alternatively you can find them here in the links below:

• Privacy Policy
• Terms of Use
• AML Policy