Help & FAQ
Why use paybtc?
Welcome to paybtc, a fast and secure platform allowing you to buy & sell Bitcoin instantly 24/7.
We’re Australia’s only self-custody platform, this means you always have absolute ownership and control of your Bitcoin. Your keys, your Bitcoin.
When buying Bitcoin, funds clear to your Bitcoin address instantly the moment AUD funds arrive. When selling Bitcoin, funds clear to bank accounts instantly after 1 block confirmation.
Inspired by the limitations of existing exchanges, we introduced a superior and modern solution dedicated to providing exceptional service to the Bitcoin community.
How do I buy Bitcoin?
You can buy Bitcoin instantly on the Buy Bitcoin page. After your first order you’ll automatically have an account with us.
How to Buy:
To buy Bitcoin, simply enter your Email, Bitcoin Address and the amount you’d like to buy. Click “Pay”.
Then, enter your email login code. If it doesn’t arrive, check your spam folder.
On the payment page, copy the PayID email e.g. (420691@paybtc.com.au), or BSB/ACC numbers into your banking app or portal, then send the exact amount of AUD quoted.
Once paid, the Bitcoin will be released to your Bitcoin address instantly 24/7. Buy Bitcoin
For more information click How to Buy Bitcoin With a Bank Transfer in Australia
New to Bitcoin? Click here to learn How to Start Investing in Bitcoin in Australia: A Beginner's Guide
How do I sell Bitcoin?
You can sell Bitcoin instantly on the Sell Bitcoin page. After your first order you’ll automatically have an account with us.
How to Sell:
To sell Bitcoin into a bank, enter your email, the receiving bank's BSB/ACC number and the amount you'd like to sell. Click "Sell".
Then, enter your email login code. If it doesn’t arrive, check your spam folder.
On the payment page, copy or scan the Bitcoin address into your wallet platform, then send the exact amount of BTC quoted.
Once Sent, the AUD will be credited to your bank account instantly after 1 confirmation 24/7. Sell Bitcoin
For more information click How to Cash Out & Withdraw Bitcoin to a Bank Account in Australia
Payment not arriving?
You’ll receive a confirmation email as soon as your payment arrives. If you haven’t received it yet, here are three quick checks:
1. Was the payment sent from a whitelisted bank account?
Transfers from accounts that aren’t yet whitelisted will automatically return. Click here to view or add whitelisted accounts.
2. Did you create a new buy order before sending funds?
If you forgot, please contact support for assistance.
3. Is your bank blocking the payment?
Osko payments should arrive instantly. If your payment is delayed, your bank may be holding it. Please contact your bank to investigate, or consider using a bank that supports Bitcoin transactions.
What is my Bitcoin address?
If you don't know the answer, click How to Start Investing in Bitcoin in Australia: A Beginner's Guide
How fast are buy payments?
When sending via PayID or instant transfer, buy payments are instant and clear 24/7.
When sending via regular bank transfer, this can take up to 1 business day to clear.
The moment the funds are received by us, the Bitcoin is sent immediately to the exact address you provided.
It’s that quick and easy. Buy Bitcoin
How fast are sell payments?
Instant Bank Payments:
Funds are cleared and available instantly after 1 block confirmation (~10 minutes), 24 hours a day, 7 days a week.
Regular Bank Payments:
If your bank does not support NPP, typically the money will be in your account next-day.
It’s that quick and easy. Sell Bitcoin
Are there any fees?
There are no fees, the amount you see during a payment is the exact amount you’ll receive. We maintain the platform from currency spread and are Australian owned and run. We’re also committed to providing Australians a long-term dependable way to buy and sell Bitcoin instantly, we’re here for the long run.
How do I verify my ID?
Manual Verification Only:
Manual verification is the most private way to do KYC, allowing you to communicate directly with us and securely send us your identification. We keep this information AES-256 encrypted and do not share it with third parties, ever.
We manually verify new accounts 9am - 5pm 7 days a week AEST.
Contact support
We’re here to help everyday 9am - 5pm AEST. We’ll get back to you as soon as we can.
New to Bitcoin? Check out How to Bitcoin to see if your question is already answered there.
Terms of use
At any time you can find links to all our documents in the footer of this website. Alternatively you can find them here in the links below: