FAQ

Welcome to paybtc, a fast and secure platform allowing you to buy & sell Bitcoin instantly 24/7.

We’re Australia’s only self-custody platform, this means you always have absolute ownership and control of your Bitcoin. Your keys, your Bitcoin.

When buying Bitcoin, funds clear to your Bitcoin address instantly the moment AUD funds arrive. When selling Bitcoin, funds clear to bank accounts instantly after 1 block confirmation.

Inspired by the limitations of existing exchanges, we introduced a superior and modern solution dedicated to providing exceptional service to the Bitcoin community.

You can buy Bitcoin instantly on the Buy Bitcoin page. After your first order you’ll automatically have an account with us.

How to Buy:

To buy Bitcoin, simply enter your Email, Bitcoin Address and the amount you’d like to buy. Click “Pay”.
Then, enter your email login code. If it doesn’t arrive, check your spam folder.

On the payment page, copy the PayID email e.g. (420691@paybtc.com.au), or BSB/ACC numbers into your banking app or portal, then send the exact amount of AUD quoted.

Once paid, the Bitcoin will be released to your Bitcoin address instantly 24/7. Buy Bitcoin

For more information click How to Buy Bitcoin With a Bank Transfer in Australia

New to Bitcoin? Click here to learn How to Start Investing in Bitcoin in Australia: A Beginner's Guide

You can sell Bitcoin instantly on the Sell Bitcoin page. After your first order you’ll automatically have an account with us.

How to Sell:

To sell Bitcoin into a bank, enter your email, the receiving bank's BSB/ACC number and the amount you'd like to sell. Click "Sell".
Then, enter your email login code. If it doesn’t arrive, check your spam folder.

On the payment page, copy or scan the Bitcoin address into your wallet platform, then send the exact amount of BTC quoted.

Once Sent, the AUD will be credited to your bank account instantly after 1 confirmation 24/7. Sell Bitcoin

For more information click How to Cash Out & Withdraw Bitcoin to a Bank Account in Australia

If you don't know the answer, click How to Start Investing in Bitcoin in Australia: A Beginner's Guide

When sending via PayID or instant transfer, buy payments are instant and clear 24/7.

When sending via regular bank transfer, this can take up to 1 business day to clear.

The moment the funds are received by us, the Bitcoin is sent immediately to the exact address you provided.

It’s that quick and easy. Buy Bitcoin

Instant Bank Payments:

Funds are cleared and available instantly after 1 block confirmation (~10 minutes), 24 hours a day, 7 days a week.

Regular Bank Payments:

If your bank does not support NPP, typically the money will be in your account next-day.

BPAY Bill Payments:

Payment is sent after 1 block confirmation (~10 minutes), the biller typically then receives funds within 2 business days.

Bank payments have a maximum of $250,000 each, with clearing in just 1 block (10 minutes). You can pay up to $250,000 per day. If you would like to apply for higher limits please contact us.

BPAY payments have a maximum of $1,000 each with up to $250,000 in total per day. Remember you can split a bill across numerous transactions if the bill is over $1,000.

There are no fees, the amount you see during a payment is the exact amount you’ll receive. We maintain the platform from currency spread and are Australian owned and run. We’re also committed to providing Australians a long-term dependable way to buy and sell Bitcoin instantly, we’re here for the long run.

Manual Verify:

Manual verification is the most private way to do KYC, allowing you to communicate directly with us and securely send us your identification. We verify new accounts 9am - 5pm 7 days a week AEST. We keep this information AES-256 encrypted and do not share it with third parties, ever.

At any time you can find links to all our documents in the footer of this website. Alternatively you can find them here in the links below:

• Privacy Policy
• Terms of Use
• AML Policy