Questions, answered.
Common questions about buying and selling bitcoin through paybtc.
paybtc is Australia’s only self-custody platform. The bitcoin you buy lands directly in a wallet you control. Your keys, your bitcoin.
Buy and sell 24/7. When you buy, bitcoin lands in your wallet the moment AUD arrives. When you sell, AUD lands in your bank account after one confirmation.
Australian owned and run, since 2019.
A bitcoin address is the destination where your bitcoin arrives. It’s a string of letters and numbers, generated by your bitcoin wallet, that typically starts with bc1, 1, or 3.
If you don’t have a wallet yet, click here to see a list of wallets we recommend.
New to all of this? How to start investing in bitcoin in Australia: A beginner’s guide.
You can buy bitcoin instantly on the buy bitcoin page. After your first order you’ll automatically have an account with us.
How to buy
Enter your email, bitcoin address, and the amount you’d like to buy. Click “Buy”.
Then, enter your email login code. If it doesn’t arrive, check your spam folder.
On the payment page, copy the BSB and account number into your banking app or portal, then send the exact amount of AUD quoted.
Once paid, bitcoin is released to your bitcoin address instantly, 24/7. Buy bitcoin.
Read our full guide: How to buy bitcoin with a bank transfer in Australia.
When sending via instant transfer to the BSB and account shown on your order, buy payments clear instantly, 24/7.
When sending via regular bank transfer, this can take up to one business day to clear.
The moment funds arrive, bitcoin is sent immediately to the exact address you provided.
You’ll receive a confirmation email as soon as your payment arrives. If you haven’t received it yet, three quick things to check:
1. Was the payment sent to the exact BSB and account shown on the order?
New buy orders use dedicated Flash account details. If the payment was sent to an old order, a saved PayID, or any bank details other than the ones shown on your current order, get in touch with support.
2. Did you create a new buy order before sending funds?
If you forgot, get in touch with support and we’ll sort it out.
3. Is your bank holding the payment?
Osko payments should arrive instantly. If your payment is delayed, your bank may be holding it. Contact your bank to investigate, or try sending from a different bank.
You can sell bitcoin instantly on the sell bitcoin page. After your first order you’ll automatically have an account with us.
How to sell
Enter your email, the receiving bank’s BSB and account number, and the amount you’d like to sell. Click “Sell”.
Then, enter your email login code. If it doesn’t arrive, check your spam folder.
On the payment page, copy or scan the bitcoin address into your wallet, then send the exact amount of BTC quoted.
Once sent, AUD is credited to your bank account instantly after one confirmation, 24/7. Sell bitcoin.
Read our full guide: How to cash out and withdraw bitcoin to a bank account in Australia.
Instant bank payments
Funds are cleared and available instantly after one block confirmation (around 10 minutes), 24/7.
Regular bank payments
If your bank doesn’t support instant transfers, the money typically arrives in your account the next business day.
There are no separate fees. The amount you see during payment is the amount you receive, always. paybtc is maintained through a small currency spread between the buy and sell price.
Australian owned and run. We’ve been doing this since 2019, and we plan to be doing it for a long time yet.
You can find links to all our policies in the footer of this website, or here:
We’re here to help every day, 9am – 5pm AEST. We’ll get back to you as soon as we can.
New to bitcoin? Browse our how-to bitcoin guides in case your question is already answered there.